Merida, Yucatan — The Federal Office of Consumer Protection (PROFECO) has suspended ticket sales from United Airlines and two other carriers at the Merida International Airport.
The airlines cannot sell tickets within 15 days at the air terminal and are being compelled to make this information public, or face hefty fines. The companies were snagged in a nationwide crackdown that also affected Aeromexico, Interjet and Vivaerobus in other airports.
Advance sales on the Internet are unaffected; only ticket sales at the terminal have been halted.
The airlines violated federal laws which requires businesses to inform customers about policies and sale prices. The airlines had failed to clearly list fares and canceled-flight policies, PROFECO alleges.
PROFECO also complained about airlines “overselling” planes during the summer season.
United is popular with expats because it flies to and from the United States more than any other airline in Merida. It lands in and departs Houston almost daily.