Merida, Yucatan — Interjet owes the public an explanation for canceling five flights to Yucatan, said the local Chamber of Commerce.
More than 700 passengers in Mexico City had to find other flights to reach Merida’s international airport between July 29 and 31.
Interjet’s problems were even broader. During the same three-day period, Interjet inconvenienced 9,486 consumers with at least 46 canceled flights and 20 delays, said the Profeco, the Federal Consumer Prosecutor’s Office.
“Something is happening with Interjet, which is having a series of problems and we have not had an official report as such by the company to know what is happening,” said the president of Canaco-Servytur, Michel Salum Francis.
But no adequate explanations have been given, said Salum Francis.
On Thursday, Interjet announced that its service was back to normal, even adding extra flights to the most-affected destinations. In addition, it implemented a plan to compensate passengers, above what is mandated by the law.
Interjet also said it is working with authorities to rectify the problem. The low-cost airline is Mexico’s third largest after Aeromexico and Volaris
With information from Sipse