Mérida, Yucatán — Profeco will reinforce surveillance in the Manuel Crescencio Rejón International Airport as Holy Week approaches.
Although no complaints have been filed yet, the consumer-protection agency expects that the influx of travelers will result in numerous disputes with airlines.
Last year, the holiday season saw 30 complaints, four ending in formal denuncias that were resolved in the consumer’s favor by authorities in Mexico City.
In 2017, the main complaints were from travelers whose flights were delayed, or who were not allowed to board.
Consumers are due compensation when flights are delayed from one to four hours, and it’s the airline’s fault.
Profeco agents are stationed in the airport to monitor arrivals and departures, baggage handling and the posting of prices.
In early December, after the first 30 days of the federal law protecting air travelers, Profeco received 68 complaints from travelers whose flights at the Mérida airport were either delayed or canceled.